Shipping

All samples are produced to order. Based on high order volume, orders may ship in 2 to 3 business days.  We pride ourselves as a business that is extremely customer-focused, so please trust that we strive to complete orders quickly and accurately.

If an item is out of stock at the time of shipping, you will be notified via email.

Any items not received must be reported to us within 7 days of your order being sent, and we will attempt to locate it. My Fragrance Samples will not accept claims for non-delivery of any items if we are not informed of non-delivery within 7 days of your order being shipped. When informed about non-delivery, we are required to wait a total of 21 working days before a claim can be made for a lost item.  Therefore, we cannot consider items lost until 21 business days have passed. At this point a claim will be raised and a replacement item sent (stock permitting). In a case where items are out of stock, a refund will be made.

In the event of an order lost in transit, the customer is required to cooperate with My Fragrance Samples and USPS in dealing with the claim. Failure to cooperate may invalidate the claim for a lost order.

My Fragrance Samples cannot accept responsibility for delayed or lost orders due to an incorrect delivery addresses being provided. Customers Order Confirmation email will state the delivery address given with the order. This is the customer’s opportunity to inform us of any errors. It is the customer’s responsibility to ensure that all delivery details supplied are correct to ensure no issues occur with delivery.